Senior Data Insights Manager

Charity People is delighted to be partnering with a fantastic human rights organisation to recruit their next Senior Data Insights Manager. Providing specialist psychological therapy to asylum seekers and refugees who have survived torture and working with survivors to campaign together for change, the organisation is a key voice in raising awareness and influencing key decision-makers about torture and its impact.

Senior Data Insights Manager

Contract: Permanent, full time role with flexible working options including part time (four days per week) and condensed hour options available

Salary: £45,133 per annum

Location: Hybrid - home based with ideally two days per week at the London office in Finsbury Park

Benefits: generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution)

Closing date for applications: midnight on Tuesday 7th January

First interviews, held remotely: week commencing 13th January

Second interviews, in person: week commencing 20th January

Joining as Senior Data Insights Manager you will be a core member of the team at the organisation and will take ownership of the organisation's data across fundraising, covering all CRM systems (currently ALMS.net and Engaging Networks) to ensure that systems and processes are aligned to the long-term strategic needs of the organisation.

A pivotal role within the organisation you will work closely with colleagues across Fundraising and Communications including Digital, as well as the Finance Team and with external suppliers to develop and deliver analytics.

Key responsibilities within the role include:

• Alongside the Database Officer, responsible for the management, use and maintenance of fundraising data
• Responsible for ensuring platforms and data processes keep up with organisational needs
• Identifying positive change initiatives and leading data transformation which will positively impact wider teams
• Streamlining existing data processes and implementing new processes
• Producing and reviewing database project plans to ensure data cleanliness, and liaising with colleagues to encourage engagement and compliance with data best practice
• Work with senior colleagues to ensure that the organisation has the insights and data to make informed decisions on fundraising and engagement activities
• Proactively advising colleagues on potential improvements to segmentation, selections and testing guided by market trends and new technology that will maximise engagement
• Supported by a Data and Payments Officer, ensure audience appropriate regular reporting is delivered accurately and on time
• Responsible for the storage and use of supporter data, including the management of risk and recovery plans and data security, working closely with colleagues in ICT
• Managing contractual relationships with database supplier and liaising with relevant third party agencies

We would love to hear from you if you have the following skills and experience:

• High level of expertise using CRM and SRM systems within a charitable environment
• Experience managing an income generating CRM, in a charity setting, ideally generating £5 million per annum plus
• Experience of managing complex data management systems incorporating multiple platforms
• Solid experience using data handling tools such as Power BI, SQL and statistical tools
• Proven ability to interpret large sets of data and to spot trends and patterns (e.g. in giving history or opt out behaviour)
• Experience of data base targeting, segmentation, testing and response analysis to drive strategic fundraising decisions
• Experience of managing projects which involve multiple deadlines and stakeholders
• Ability to devise and implement real world data testing strategies across multiple channels
• Expert understanding of data protection legislation, ideally including the Fundraising Code of Practice

We're particularly interested to receive applications from candidates who have the below, although this is in no way essential:

• Lived experience of the issues impacting the organisation

The organisation is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

The organisation's policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time.

The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £45,133 to £52,354 (including London Weighting).

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached at alice@charitypeople.co.uk.

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

The organisation is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.