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- Working closely with the Founders, eCommerce Manager and development agencies, identify new opportunities to define a best-in-class technology roadmap that supports our enhanced customer experience and growth strategy.
- Project management, end to end, of all B2B and B2C digital enhancements: translating project epics into outcome focused roadmaps that communicate clear direction and priorities to development agency, ensuring wider dependencies and implications for changes are understood.
- Gathering team requirements for ecommerce trade, operations or process enhancement initiatives that require cross-departmental collaboration.
- Taking ownership of training and onboarding for new e-com products, creating and communicating processes that ensure adoption is seamless for the whole team.
- Reporting back to the ecommerce team within weekly catch ups; tracking milestones, risks and dependencies against project timelines, priorities and objectives to ensure all team stakeholders are fully briefed.
- Managing day-to-day relationships with all 3rd party technology partners including: payment gateways, web developers and software/apps, acting as first point of call for implementations, queries and issues.
- Management of Product Managers, ensuring effective day-to-day coordination of the ecommerce ticketing system and initial prioritisation of bugs and requests to development agency are in line with team needs and business objectives.
- Experience working with Microsoft Dynamics 365 Business Central
- Proven working experience as a Project, Product or Programme Manager within the Furniture, Fashion, Luxury or Digital Marketing sector
- Familiarity with project management tools and management of ticketing systems and roadmap planning
- Familiarity with Agile Development (Scrum, Kanban, SAFe)
- A background in technical solutions implementation and digital business analysis and development
