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- Project Planning: Develop a project plan, including timelines, milestones, resource allocation, risk assessment, and communication strategy.
- Gap Analysis: In known opportunities for improvement, identify the optimum configuration to deploy in Aircall as part of this migration
- Stakeholder Management: Effectively communicate with all stakeholders, including Tech teams, end-users, vendors (JustCall and Aircall), and senior management.
- Vendor Management: Coordinate with JustCall and Aircall to ensure seamless migration of services, including number porting, configuration, and training.
- Risk Management: Identify, assess, and mitigate potential project risks.
- Issue Resolution: Proactively identify and resolve project issues, escalating where necessary.
- Quality Assurance: Ensure the migrated phone system meets the required quality standards.
- Reporting: Provide regular project updates to stakeholders, including progress reports, risk logs, and issue tracking.
- End-User Training: Oversee the development and delivery of training materials for end-users on the new Aircall system.
- Proven experience as a Project Manager, with a demonstrable track record of successfully delivering complex projects.
- Specific experience in phone system migrations is essential.
- Strong understanding of VoIP technologies.
- Excellent project planning, execution, and monitoring skills.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Experience with JustCall and/or Aircall platforms.
- Ability to work effectively within tight deadlines.
- Strong problem-solving and decision-making abilities.
- Experience with project management tools (i.e. Asana) is preferable.
- Experience in leasing / financial services industry.
- Project Management certifications (e.g. PRINCE2, PMP).
- Highly organized and detail-oriented.
- Proactive and results-driven.
- Excellent communication and presentation skills.
- Ability to work independently and as part of a team.
- Adaptable and flexible.
