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A prominent provider of specialised insurance solutions is seeking a Claims Operations & Management Information Technician to join their London-based Program Management division. This role is integral in supporting both US and European Claims teams by ensuring effective oversight of third-party administrators (TPAs), delivering accurate claims data, and producing insightful management information to inform strategic decisions.
The successful candidate will leverage strong data and analytical skills, utilising tools such as SQL and Power BI to interpret cloud-based claims data and enhance operational performance across multiple regions.
Key Responsibilities:
- Ensure the accuracy and quality of monthly claims bordereaux through automated cloud validation and manual Excel-based checks.
- Monitor claims projections, payments, and float amounts, collaborating with Finance for account reconciliations as needed.
- Compile and generate KPIs and management information reports for ongoing claims performance monitoring.
- Design and maintain bordereaux templates, contributing to specification development.
- Assist in the preparation of regular regulatory returns and support internal/external audit processes.
- Utilise SQL and Power BI to analyse and report on data from cloud platforms.
- Collaborate with US and European Claims teams to understand their management information needs, prioritising development and communicating progress.
- Participate in operational projects and foster effective relationships across the organisation.
- Ensure compliance with relevant regulatory obligations, including sanctions, financial crime, and consumer duty principles.
Skills & Experience Required:
- Minimum of 3 years’ experience in operations or management information, preferably within a regulated or insurance-related environment.
- Strong analytical skills with the ability to interpret complex data and identify anomalies.
- Proficiency in Microsoft Excel, with working knowledge of Word, PowerPoint, and VBA.
- Experience using SQL and Power BI or similar data analytics tools.
- Excellent planning, organisational, and communication skills.
- Ability to work independently under tight deadlines.
- Degree educated or equivalent industry experience.
- Previous exposure to claims handling or insurance operations is advantageous.
What’s on Offer:
- A collaborative and forward-thinking working culture.
- Flexible hybrid working arrangements from a central London location.
- Opportunities for professional development within a growing international business.
- Competitive salary and benefits package.
