Professional Security Services Coordinator

Jisc is looking for a Professional Security Services Coordinator to join our team on a full-time, 12 month fixed term contract. This role is Hybrid with a blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. In return, you will receive a competitive salary from £28,000 per annum negotiable dependent on experience.

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sector.

About the Professional Security Services Coordinator role:

The role is part of the Professional Services team which is the team responsible for the provision of a range of cyber security services including Penetration Testing, Cyber Security Assessment Cyber Essentials and other security services. Your role of the co-ordinator is to assist in the co-ordination of these services. You will also support development of services to ensure they continue to meet emerging requirements of the user community and supports security services managers in formulating future strategy for the services. 

If you are passionate about cyber security, then this could be the role for you, as training and development in key areas will be provided to support your ongoing learning.

Responsibilities will include:

• Communication: Acting as a first point of contact for Clients, Internal and External via email /Teams and Telephone.
• Scheduling: Coordinating and prioritising engagements.
• Collaboration: Working with teams and other members to allocate engagements to the testing team and Security specialists
• Attention to Detail: Ensuring all aspects of the project are completed to a high standard.
• Record Keeping: Maintaining digital records, processing and reporting with accuracy.
• Documentation: Creation and maintaining spreadsheets, and reports.
• Service Management: Ensuring Customer expectations and satisfaction are met.
• Deadline Management: Monitoring deadlines and progress to ensure delivery in a timely fashion and within budget.
• Engagement Oversight: Taking ownership and responsibility for overseeing the delivery of an engagement and making necessary adjustments to meet specifications and high standards.

Key Skills and Experience:

• Experience: Proven work experience as an Administrative Coordinator, Administrator, or similar role.
• Excellent communication skills, both written and verbal
• Excellent MS office Skills
• The ability to work under pressure
• Organizational Skills: Ability to manage multiple tasks and engagements simultaneously.
• Ability to manage and adapt to change in an ever-evolving department.
• Problem-Solving: Able to address and resolve issues independently and efficiently.
• Attention to detail - Ensuring all aspects of the engagements are delivered to a high standard.

Some of our benefits:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days
• Generous flexible pension schemes
• Protection benefit – life cover
• Annual Jisc performance award
• A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support
• A generous budget to support you with external learning and Continuous professional development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology

If you have the skills and experience, we require for this role and are looking for a new challenge then please click ‘apply’ today to be forwarded to our online recruitment portal and become our new Professional Security Services Coordinator.