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London, Greater London
Ict security technician
2nd Line Support IT Technician

2nd Line Support IT Technician

Law Support

Posted 3 days ago, valid for 5 days

London, Greater London EC2V7NQ, England

Full Time

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Sonic Summary

Our client, a specialist law firm in the City, is looking for a 2nd Line Support Technician with a background in law firms or professional services.
The role involves providing support for computer hardware and software, logging support calls, and ensuring timely resolution within service level agreements.
Candidates should have strong experience with Office 365 and iManage, along with previous experience in a law firm or professional services environment.
This position requires assisting with the deployment of computers, managing user accounts, and maintaining inventory of hardware and software.
The salary for this role is competitive, and candidates should have at least 2 years of relevant experience.

Our client is a specialist law firm based in the City. They are seeking 2nd Line Support Technician with a law firm/professional services background to join their established IT team.

You will be responsible for:

Providing support to uses for all computer hardware and software
Logging support calls and documenting their outcome
Ensuring that all calls are resolved within service level agreement timelines
Redirecting and escalating support requires to the appropriate member of the team
Assisting with the deployment of computers including new installations and the redeployment of existing equipment
Assisting with the compilation and maintenance of inventory hardware and software
Assisting with the management of user accounts
Maintaining back up files
Reviewing processes with the IT team
Undertaking project work

The ideal candidate will have previous law firm experience or have worked in a professional services environment. You should also have strong office 365 and iManage experience.

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2nd Line Support IT Technician

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