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IT Application Support Analyst

IT Application Support Analyst

Partnur Limited

Posted 8 hours ago, valid for 15 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The role of Application Support Analyst is available on a permanent basis in London with a hybrid working model.
The salary for this position ranges from £38,000 to £45,000 per year.
Candidates should have proven application support experience, particularly with CRM systems and SaaS applications.
Experience in the Financial Services or Asset Finance industry is highly advantageous, along with knowledge of O365 and Azure.
The position requires excellent teamwork and stakeholder management skills, with a commitment to providing 1st and 2nd level support.

Application Support Analyst - Permanent - London/Hybrid - £38,000 to £45,000

We have an exciting opportunity for an Application Support Analyst to join a growing financial services company. Within the role you will provide 1st & 2nd level support, troubleshooting & logging application issues, as well as supporting colleagues across the organisation.

This is a hybrid role where travel to their office will be needed 2 days a week on average.

What you will be doing:

Provide 1st & 2nd level technical application support to end users
Manage relationships with key stakeholders as well as with the external MSP
Monitor service levels and ensure SLA’s are met
Support with MI reporting & service catalogue management

What they are looking for:

Proven application support experience on CRM systems, as well as other SaaS based applications
Financial Services/Asset Finance industry experience would be highly advantageous
Experience of O365 and a general understanding of Azure
Excellent team working & stakeholder management skills

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