IT Service Desk Analyst

Escape the Commute, Embrace Your Mornings: Remote IT Service Desk Role Awaits!

Are you an early riser craving a better work-life balance?

Tired of the daily commute? This is your chance to enjoy your mornings and say goodbye to the grind.

We're working with a highly regarded law firm to find a proactive, service-driven 1st Line Helpdesk Analyst to join their IT team on a contract basis.

Duration - 6-month contractRate - £140 per dayLocation - Fully remoteClient location - Liverpool StreetAs the IT Service Desk Analyst you'll be part of a close-knit service desk team, working the early shift from 5am to 1pm (Monday to Friday). You'll handle a range of user queries, help manage service tickets, and play a key role in keeping operations running smoothly. Why this could be a great fit for you

• Genuine work-life balance with early finish times every day

• Opportunity to work remotely while supporting a well-established legal team

• Exposure to a mix of modern tools and technologies

• Be part of a friendly and collaborative support environment

• Great chance to secure a long-term contract within a professional services setting

What you'll be doing

• Acting as a first point of contact on the IT helpdesk, resolving issues or escalating where appropriate

• Managing and updating tickets through the internal helpdesk system

• Following support guides to troubleshoot and resolve more complex issues

• Liaising with third-party vendors and service providers

• Working with technologies like Office 365, Azure AD, Intune, Active Directory, Citrix, iManage, BigHand, SharePoint, and Teams

What we've looking for

• Previous experience in a 1st Line or Service Desk role, ideally within a legal or professional services environment

• Comfortable using and supporting Microsoft 365, Active Directory, Azure, and Intune

• A natural communicator who can explain technical issues clearly and professionally

• Highly organised with a methodical approach to troubleshooting and ticket management

• Self-motivated, adaptable, and able to prioritise in a fast-paced, remote environment

Reclaim Your Mornings and Work-Life Harmony

A key requirement of this role is the ability to begin work at 5:00 AM. Please ensure this aligns with your scheduling needs

If you’re an early riser who values flexibility, apply now and take the first step toward a more fulfilling, balanced career!