**** Please note this role is Inside IR35 ****IT Support Analyst / 2nd Line Support AnalystA fantastic opportunity has arisen for an IT Support Analyst / 2nd Line Support Analystto join our London based financial firm on an initial 3 month contract basis Inside IR35.IT Support Analyst / 2nd Line Support AnalystSummary:The client are seeking someone that is is responsible for delivering comprehensive 1st and 2nd line service desk support for incoming queries and issues related to computer systems, software applications, and hardware. This role involves troubleshooting, diagnosing, and resolving technical issues to maintain smooth operations and high customer satisfaction.IT Support Analyst / 2nd Line Support AnalystKey Responsibilities:* Provide 1st and 2nd line onsite support in line with the agreed company SLA structure.* Efficiently respond to queries through our ticketing system or over the phone.* Proactively identify potential issues, isolate them, and implement solutions before they occur.IT Support Analyst / 2nd Line Support AnalystAttributes/Skills:* Experience working within the financial sector.* Familiarity with Windows 10 and Windows 11 operating systems.* Understanding of TCP/IP, DNS, DHCP, VPN, Zscaler and basic network troubleshooting.* Basic knowledge of Azure/Azure AD services and identity and access managementIT Support Analyst / 2nd Line Support Analyst**** Please note this role is Inside IR35 ****In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Back to searchIT Support Analyst / 2nd Line Support Analyst
DGH Recruitment
Posted 11 hours ago, valid for 19 days
London, Greater London EC1R 0WX
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- An IT Support Analyst / 2nd Line Support Analyst position is available at a London-based financial firm on a 3-month contract, categorized as Inside IR35.
- The role requires delivering 1st and 2nd line service desk support for technical issues related to computer systems, software applications, and hardware.
- Candidates should have experience working within the financial sector and familiarity with Windows 10 and 11 operating systems.
- Key skills include understanding TCP/IP, DNS, DHCP, VPN, Zscaler, and basic network troubleshooting, along with knowledge of Azure/Azure AD services.
- The salary for this role is competitive, and candidates should ideally have a minimum of 2 years of relevant experience.
