IT Support Analyst

Proactive Appointments

Posted 10 hours ago, valid for 20 days

London, Greater London EC1R 0WX

£40,000 - £48,000 per annum

Full Time

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Sonic Summary

The company is seeking an experienced IT Support Analyst for a hybrid working role with a focus on providing first and second line support to staff.
Candidates should have experience in Microsoft Windows 10, Apple IOS, Active Directory, and various hardware and software applications.
The position offers an opportunity to develop skills in a large environment working with both Mac and Windows technologies.
The salary for this role is competitive, although specific figures are not mentioned in the job description.
Applicants should have relevant experience in IT support, preferably with a background in ITIL aligned environments.

IT Support Analyst - Hybrid working

We are looking for an experienced IT Support Analyst to join a fantastic new client of ours who are an internationally renowned company.

Role objective

The core objective is to provide first and second line support to staff within the company, assisting them with hardware and software problems via phone, email, remotely and in person, with a focus on service restoration and communicating with the customer on progress.

Job Purpose

As an IT Support Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies.

Experience

Microsoft Windows versions 10
Apple IOS installation, configuration and troubleshooting
Active Directory user and group administration
Audio Visual and video conference technologies and hardware
Anti-virus installation and centralised deployment/management tools (e.g. Sophos)
Remote/Secure access & VPN solutions (particularly FortiClient)
WAN/LAN Technologies
Service Desk call logging software (Fresh Service)
Wi-Fi Technologies (specifically Meraki)
Desktop Imaging (Windows & Mac)
Email management/security (particularly Mimecast)
Microsoft Office 365 administration
Mobile Telephony (IOS and Android)
MDM - Intune

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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