IT Support Analyst

Just IT

Posted a day ago, valid for 19 days

London, Greater London EC1R 0WX

£40,000 - £48,000 per annum

Full Time

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Sonic Summary

The position is for an IT Support Analyst at a law firm located in the City of London.
The salary for this role ranges from £35,000 to £40,000.
Candidates must have over 3 years of experience providing 1st and 2nd Line Support in the professional services industry.
The role involves assisting end-users with IT issues, ensuring smooth operations, and enhancing user satisfaction.
Key requirements include strong knowledge of Microsoft operating systems, the Office suite, Active Directory, and network troubleshooting.

IT Support Analyst (Law firm)

Location: City of London

Salary: £35,000 to £40,000

Do you have over 3 years' experience providing 1st/2nd Line Support in the professional services industry?

If so, this role could be a perfect fit for you.

About the company

My client is one of the world's largest and most diversified legal groups. With 15 global offices and 250 + users

Position Overview

As an IT Support Analyst, this role is responsible for providing timely and effective assistance to end-users with their IT related issues. The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately.

Candidate Requirements

Strong knowledge and troubleshooting of Microsoft based operating systems with emphasis on Windows 10
Strong knowledge and troubleshooting of Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
Good knowledge of Active Directory
Good experience in ticketing to ITIL best practices
Good knowledge of common networking and troubleshooting
Experience with troubleshooting network printers, MFPs and copiers
Experience with supporting and configuring mobile devices, specifically supporting iOS platform

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