IT Support Specialist

Our client is a globally recognised law firm, renowned for its market-leading practices and unyielding commitment to diversity, equity, and inclusion. They are currently seeking an IT Support Specialist to join their London office. The successful candidate will be responsible for providing day-to-day support of computer operations in the international offices, with a focus on superior service to the firm's attorneys, advisors, and staff.

IT SUPPORT SPECIALIST

Salary: £49,000 - £57,000Location: London

Keywords: IT Support, Technical Support, Computer Operations, Hardware and Software Troubleshooting, Customer Service

Our client is a globally recognised law firm, renowned for its market-leading practices and unyielding commitment to diversity, equity, and inclusion. They are currently seeking an IT Support Specialist to join their London office. This role offers a competitive salary range of £49,000 - £57,000 and the opportunity to work in a diverse, equitable, and inclusive environment that values innovation and collaboration. The successful candidate will be responsible for providing day-to-day support of computer operations in the international offices, with a focus on superior service to the firm's attorneys, advisors, and staff.

* Competitive salary range of £49,000 - £57,000* Opportunity to work in a diverse and inclusive environment* Role focused on providing superior service

What you'll do:

As an IT Support Specialist, your role will be pivotal in ensuring smooth computer operations across the international offices. You will provide direct technical support to users, handling both software and hardware related issues. Your excellent problem-solving skills will be utilised as you troubleshoot various technical issues including those related to network devices, printers, and smartphones. You will also handle escalated tickets from the Help Desk while maintaining a high level of customer service. Additionally, you will participate in various IT projects and assist with user training on technology aspects. Your role will also involve maintaining an accurate equipment inventory.

* Provide direct technical support (Level 1 and Level 2) for computer system users in the office.* Support and troubleshoot both computer and telecommunications-related issues: software, hardware, network devices, printers, and smartphones.* Handle tickets escalated from the Help Desk in a timely manner. Provide follow-up to users after initial visit.* Take part in Business As Usual (BAU) tasks and projects as assigned by the IT Support Manager.* Assist with training system users as required on all aspects of computer Technology.* Maintain accurate equipment inventory by following policies.

What you bring:

As an IT Support Specialist, you bring along excellent communication skills which enable you to interact effectively with attorneys and staff. Your good knowledge of PC Hardware and Software - specifically Windows Operating System 10 and MS Office 2016 - allows you to troubleshoot technical issues efficiently. Your ability to manage multiple priorities showcases your organisational skills while your proven ability to maintain technical knowledge ensures you stay updated with latest trends. Your strong customer service orientation ensures you provide superior service to the firm's attorneys, advisors, and staff. Lastly, your ability to work well under pressure demonstrates your resilience and problem-solving skills.

* Excellent oral and written communication skills* Good knowledge of PC Hardware and Software - Windows Operating System 10 and MS Office 2016* Ability to manage multiple priorities and adjust to changing priorities in a professional manner* Proven ability to maintain and update technical knowledge and skills* Strong customer facing and service orientation* Ability to work well under pressure, facilitate solutions, and meet deadlines for projects assigned

What sets this company apart:

Our client is a global law firm with more than 900 lawyers and advisors. They are renowned for their market-leading practices in complex transactions, restructurings, high-stakes litigation, public policy and regulatory matters. Their London office is their third largest office and the main hub for the firm's international offices. Driven by forward-thinking leadership, they have built a strong culture of innovation and collaboration as well as a talented and diverse workforce. They have a long-standing commitment to Diversity, Equity & Inclusion (DEI) and believe that the various perspectives and experiences of their lawyers and professionals enable them to identify creative solutions for their clients.

What's next:

Ready to take your IT Support career to the next level? Apply now!

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