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IT Support Technician - 2nd Line Progression, 2nd Line Exposure
Our top tier global law firm client are currently looking to take on a new IT Support Technician (2nd Line Progression, 2nd Line Exposure) on a permanent basis. This is a fantastic opportunity which will see you to break away from the service desk! This role is going to enable you to be exposed to a great deal of project and higher levels of technical support.
To be considered for this role, it is paramount that you understand the importance of customer service, our client are a firm that pride them selves on a strong white glove service and an eager attitude. Alongside this you will require:
- 2 years within 1st Line Support
- Ideal but not required law firm or professional services experience
- A background within IT & Customer Service.
- Be well presented and well spoken.
Duties:
- Supports the lifecycle management of regional technology, both for end-users as well as the Firm’s offices and facilities.
- Successfully sets priorities, performs tasks in an orderly fashion, and meets project and customer deadlines.
- Keeps the Regional IT Manager informed of status of all desktop support projects.
- Serves as the regional office expert in all aspects of PC, laptop, and printer hardware, operating systems, and IT applications.
- Responds to trouble calls, diagnoses, and resolves desktop hardware and software problems reported by end-users in a timely manner.
- Maintains office computer asset inventory records in accordance with policies and procedures.
- Performs miscellaneous technical support tasks and special technical projects as assigned.
- Performs online or desk-side training on Firm IT applications, systems, and policies for Firm lawyers and administrative staff as required.
