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KRB is seeking a skilled IT Support Technician to join the team of a managed service provider supporting schools in the Tower Hamlets area.
This role is pivotal in delivering exceptional technical support and services to their clients.
Full Time - 8:00 am to 4:30 pm, Monday to Friday.
Working across schools in Tower Hamlets, East London.
As you will be working in schools, you must be able to gain an Enhanced DBS Check.
IT Support Technician Duties
- To provide efficient and effective technical support service to clients.
- Have a particularly good understanding of Microsoft Server, Microsoft Client, and Office 365.
- Be able to work under pressure.
- Provide first-line technical support to staff and technical response for any machine owned by the client.
- Be able to work systematically to trace faults, reflecting the hands-on nature of the work.
- To install, configure and test new ICT equipment and network system components, including hardware, peripherals, and software.
- Monitor system performances.
- Diagnose and resolve faults and perform preventive and remedial maintenance repairs and upgrades.
- Ensure that the staff are made aware of any technical faults that may affect them or of any proposed planned maintenance and repairs to the system.
- Assist in maintaining a help desk and fault reporting logging system.
- Install new computer cabling as and when the need arises or replace cable ends in the event of a line failure.
Specific Skills
- Have in-depth knowledge of Microsoft Office, Windows 10, Server 2016, Office 365
- Working understanding of wireless and wired LAN technology
- Good literary skills and good problem-solving skills
- Ability to develop good relationships and communicate effectively
- Hardworking, energetic, and enthusiastic
- Good time management and organisational skills
- Realistic and flexible
- Ability to maintain a sense of proportion in stressful situations
- Ability to be innovative and to use own initiative
Skills and Education Level
- Educated to 'A’ level standard
- Microsoft Accreditation would be an advantage
- Obtain a clean DBS Enhanced Check.
Location Based at multiple education sites within Tower Hamlets, East London and the surrounding areas, but would be required to work at a variety of client’s premises. We already have an out-of-hours team, but in emergencies, it is expected that the Support Technician will work outside core hours to minimise disruption to the clients.
