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- A fully described Service Support Model via a Service Design Pack (SDP) for selected projects
- Support Requirement gathering via workshops with customers
- Creation of “building blocks” associated to a project
- Customer engagement (to gather and agree processes)
- Identification of gaps in the provision of the Service
- Financial modelling
- Identification of interdependencies between the SIAM & DDaT eco system
- Production of any required artefacts required by Service Design and Transition
- Weekly and monthly progress and updates
- IT Asset Management and Config Management
- Production of relevant Knowledge Articles
- Document the scope of the project (Service elements)
- Produce the Building Blocks (Service Components) that make up the Service
- Produce a Service Design Pack
- Take the Service Design through to successful Final Operational Readiness (FOR)
- Technical and Delivery Management Oversight: provide oversight for the Cloud MSP teams responsible for a wide array of cloud infrastructure, systems, applications, and function
- Service Offering Architecture: responsible for architecting the service offering architecture in support of the service manager role
- Problem Solving: identify, respond to, and work to resolve emerging AWS and Azure cloud service problems
- Tooling Development: develop effective tooling to identify and address reliability risks
- Customer Interaction: demonstrate proactive interaction with the, DCOM, Enterprise Services and IPS teams
- Requirements Analysis: analyse complex customer requirements and propose technical and competence development solutions
- Extensive experience with managing cloud services, ideally AWS and Azure
- Experience to support development of the Agency’s cloud governance model
