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Our Client, an international IT/Telecom service providers throughout the world, is currently recruiting a Japanese speaking IT Administrator to join their professional and friendly team.
The job holder is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by the Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience.
Job description
- Manage administration tasks and business flows (invoicing, purchasing, etc.) related to IT services.
- Understand and detailed administration work for using IT system, planning and designing for customer's IT System additionally help IT support to end user.
- Client PC, security element configuration including day-to-day service delivery and User Support
- PC implementation support work and support for IT engineers.
- Support and maintain IT asset and user management, Support the presentation and event for IT related Administration (Finance, accounting)
- Careful consideration to ensure profitable systems and implementation. Vendor negotiation and control
- Vendor negotiation and control. Meeting arrange
- 1st level troubleshooting with customers and assisting them as their escalation point of contact.
- Maintain secure operations and keep the environment tidy.
- Periodical status report to line manager. Business Trip (* agreed on the customer side and the company side for safety) and Ad hoc requests from your line manager or team members
- Task and time management for each task and reporting to members and line manager. Understand basic security policy
Requirements
- Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Office/Mailer and Antivirus
- General knowledge and experience in PC Hardware Microsoft 365.
- Excellent written and verbal communication skills in Japanese and English (speaking, reading, writing)
- Ability to investigate and source answers to various email and telephony enquiries about technical issues
- Proven customer service experience
- Strong time management/multi-tasking & organisational skills, Strong work ethic
- Accurate, organised and eye for detail
- Reliable time-keeping and attendance
- Purchase order processing, Web application for account, business.
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA Web contents management
- ISMS policy, Japanese & English document skill for planning, preparation for presentation
Conditions:
- Salary - up to £28,000 per annum
- Location - London
- Working hour - Monday to Friday, 35 hours per week
- Other competitive benefits such as travel expenses (within London), pension, medical plan available
For more details, please contact us immediately!
*** Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we’re
individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation***
