Microsoft Dynamics 365 Administrator/Developer

About Crowe

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140 countries and across more than 800 offices globally.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.

Job Description:

Working within the firms National Innovation & Technology team as a Microsoft Dynamics 365 Administrator/Developer, you will be responsible for the administration, customisation, and development of our Dynamics 365 platform. You will ensure the system is running smoothly, meets business requirements, and is continuously improved to support our evolving needs working closely with the Dynamics 365 solutions architect.

The role will initially focus on being part of a firm wide national project to implement a new CRM and Client acceptance system. You will be working with the project team and a Microsoft consultancy using Dynamics 365 and the Microsoft Power Platform to develop and deliver the system. On conclusion of the project, you will continue to work closely with stakeholders and the suppliers to understand further requirements and translate them into effective technical solutions to continually develop the system for the firm’s ongoing needs.

Key Responsibilities:

• System Administration: Manage and maintain the Dynamics 365 environment, including user access, security roles, and system configurations.
• Customization and Development: Customize and develop Dynamics 365 applications using Power Platform, including PowerApps, Power Automate, and Power BI.
• Integration: Design and implement integrations with other business systems and applications.
• Troubleshooting and Support: Provide technical support and troubleshooting for Dynamics 365 issues, ensuring minimal downtime and disruption.
• Data Management: Oversee data integrity, perform data migrations, and manage data imports/exports.
• Documentation: Create and maintain comprehensive documentation for system configurations, customizations, and development processes.
• Training: Conduct training sessions for end-users and provide ongoing support to ensure effective use of Dynamics 365.
• Continuous Improvement: Identify opportunities for system enhancements and implement best practices to optimize performance.

Qualifications:

• Education: Bachelor's degree in computer science, Information Technology, or a related field.
• Experience: Minimum of 3 years of experience in administering and developing Microsoft Dynamics 365 solutions.
• Technical Skills: Proficiency in Dynamics 365, Power Platform (PowerApps, Power Automate, Power BI, Power Pages), and related technologies.
• Certifications: Microsoft Certified: Dynamics 365 Fundamentals and/or Microsoft Certified: Power Platform Fundamentals are preferred.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills.
• Team Player: Ability to work effectively in a team environment and collaborate with cross-functional teams.

Why choose Crowe?

At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace.

Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be.

We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits.

We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit which is supported by a clearly defined career pathway.