Telecoms Architect - CUCM, Cisco, Cisco Webex Calling, MS Teams, Telecommunications

Telecoms Architect - CUCM, Cisco, Cisco Webex Calling, MS Teams, Telecommunications

Our leading global law firm are looking to recruit an Telecoms Architect on a permanent basis to be responsible for designing, building and supporting scalable and cost effective telecommunications services required across the firm, including video-telephony, voicemail, contact center, attendant console, softphones and remote access to telephony services. This position covers both on-premise and cloud services.

(CUCM, Cisco, Cisco Webex Calling, MS Teams, Telecommunications, Cisco Unity Connection, Cisco IM and Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco voice routers, Cisco Expressway, Cisco Prime Collaboration, Cisco Webex)

Responsibilities for this Telecoms Architect - CUCM, Cisco, Cisco Webex Calling, MS Teams, Telecommunications

• Providing strategic and technical input to decisions concerning the firm's global telecom strategy.
• Designing and implementing high quality solutions to integrate the firm’s telecom services and technologies.
• Keeping current on developments in telecoms (technologies, products, practices and trends).
• Evaluating new systems and technologies to increase service levels and reduce costs.
• Contributing to projects to deliver new telecoms services.
• Acting as a technical escalation contact for users, more junior team members and other teams.
• Contributing to good working relationships between the Telecoms team and other IT teams.
• Providing high quality support to users for telecoms services.
• Ensuring telecom systems comply with approved policies and processes defined by other groups, especially relating to security and data privacy.

Experience, Skills And Personal Attributes required for this Telecoms Architect - CUCM, Cisco, Cisco Webex Calling, MS Teams, Telecommunications are:

• In-depth experience of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM and Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco voice routers, Cisco Expressway, Cisco Prime Collaboration, Cisco Webex.
• In-depth experience of Cisco Webex Calling and Microsoft Teams voice services.
• 5+ years working with telecommunications networks. Strong knowledge of voice and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
• Strong knowledge of telecommunications protocols, communications and standards, ISDN PRI, H.323, SIP, E.164.
• Knowledge of video conferencing end points.
• Exposure to mobile telephony solutions.
• Good understanding of the design of global Voice over IP telecommunications infrastructure.
• Experience of working telecom vendors in multiple regions.
• A history of working in a demanding telecommunications environment is essential. A professional services background is desirable.
• Able to explain complex technical issues to non-technical people.

(CUCM, Cisco, Cisco Webex Calling, MS Teams, Telecommunications, Cisco Unity Connection, Cisco IM and Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco voice routers, Cisco Expressway, Cisco Prime Collaboration, Cisco Webex)