Business Systems Analyst

Job Advertisement: Analyst/Associate, Business Systems

Location: London, UK

About the Company:Our client is a leading financial services firm dedicated to delivering innovative solutions and exceptional client service. With a collaborative environment and a commitment to technology-driven solutions, they provide an excellent platform for professional growth.

Role Overview:We are seeking a motivated and detail-oriented Analyst/Associate to join the Business Systems team. This role offers an exciting opportunity to support the management and development of key business applications, including CRM systems and research tools. The successful candidate will gain hands-on experience in data management, process improvement, and system support within a dynamic financial services environment.

Key Responsibilities:

• Support, manage, maintain, and improve core business systems, including CRM and research tools.

• Ensure CRM data integrity through data validation, user management, and system controls.

• Provide first-line support for system-related queries, escalating complex issues as needed.

• Deliver user training and create documentation to improve system adoption.

• Collaborate with key stakeholders, including Client Strategy, Front Office, and Senior Management, to enhance business systems.

• Work with internal IT teams, production staff, and third-party providers to optimise solutions.

• Participate in projects introducing new features, process enhancements, and system improvements.

• Act as a liaison between business users and technology teams to ensure successful solution delivery.

• Provide reporting and analysis to support business strategy and client engagement.

• Manage vendor relationships to ensure smooth system operations and issue resolution.

Requirements:Essential Qualifications & Experience:

• Three years of experience in a CRM-related role, ideally within financial services.

• Proven experience managing business applications and implementing system improvements.

• Strong understanding of CRM data structures, processes, and best practices.

• Proficiency in Microsoft Excel and the broader Office Suite.

• Experience with data analytics and business intelligence tools.

• Strong attention to detail with a focus on user experience.

Soft Skills & Attributes:

• Confident self-starter with strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills, with the ability to present to groups.

• Organised, with strong time management skills and an ability to deliver accurate results to deadlines.

• Effective team player with a flexible and adaptable approach.

Why Join Us?

• Opportunity to gain valuable experience in financial services.

• Supportive environment encouraging professional development.

• Involvement in exciting projects that enhance business efficiency and client engagement.

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