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Network Operations Analyst
**** Hours - 5am to 1pm after probation (working from home) ****
Our client, a globally recognized financial services firm, is seeking an experienced Network Operations Analyst to join their dynamic team. Reporting to the Global Manager of Network Operations and working closely with the Regional Network Infrastructure Manager, this role offers an exciting opportunity to manage, support, and enhance a complex global network infrastructure environment.
The Network Operations Analyst will be responsible for overseeing daily operations, troubleshooting, monitoring, and implementing critical network infrastructure. This includes managing LAN, WAN, firewalls, load balancers, and wireless networks across the organization's global landscape.
Key Responsibilities:
- Daily Operations: Prioritize and efficiently handle "Keep-The-Lights-On" (KTLO) tasks to ensure seamless network performance.
- Incident Management: Provide Tier-2 support for incidents and problem tickets, resolving complex issues promptly.
- Collaboration: Work with cross-functional teams to provide network security guidance and recommendations.
- System Reliability: Ensure uptime, stability, monitoring, and policy maintenance for supported systems.
- Documentation: Maintain and update operational, configuration, and knowledge management documentation.
- Network Implementation: Install and configure new networking equipment following standardized instructions.
- Continuous Improvement: Suggest and implement improvements, collaborating with Engineering and Architecture teams.
- Business Continuity: Participate in disaster recovery and business continuity planning, updating network plans accordingly.
- ITIL Framework: Contribute to change management, audit tracking, and other ITIL processes.
- On-call Support: Participate in a rotational 24/7 on-call support schedule.
- Minimum of 3 years of experience in network administration, troubleshooting, and design within complex environments.
- Strong knowledge of LAN/WAN technologies and protocols (TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, VLANs).
- Experience with NGFW, SASE, and managing firewall infrastructure.
- Proficiency with F5 load balancers (LTM, GTM).
- Familiarity with SSL VPN solutions (Global Protect, F5 BigIP Edge) and IPSec tunnel troubleshooting.
- Experience with SD-WAN (Cisco Viptela, Prisma SD-WAN/Access) and wireless networks (802.11x).
- Knowledge of automation, monitoring, and reporting tools (e.g., SolarWinds, SevOne).
- Exposure to cloud environments (AWS, Azure, SASE) and their integration with on-premises systems.
- Understanding of converged infrastructures, QoS design, and IP PBX configurations (Avaya, Zoom Phone).
- Cisco (CCNA, CCNP: Routing & Switching | Security | Voice | Data Center).
- F5 (Certified Administrator | Certified Technical Specialist).
- Palo Alto Certified Network Administrator (PCNSA).
- ForeScout Administration.
Network Operations Analyst
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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