- Experience working as a ServiceNow Application Architect, carrying out system maintenance and upgrades
- Experience with Business Rules, Client Scripts, Workflows, Form Design and UI Actions
- Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting
- Knowledge of HTML, JavaScript, Web Services, Angular, etc.
- Knowledge of Platform Integrations and data normalization
- Knowledge of RBAC controls
- Lead the design and implementation of complex IT solutions that meet the business needs of the organisation.
- Collaborate with stakeholders to understand their requirements and translate them into solution designs.
- Develop and maintain solution architecture documentation.
- Provide technical guidance to the development team to ensure the quality and integrity of the final solution.
- Evaluate and recommend new technologies, platforms, and frameworks to improve solution design and delivery