Solution Architect

Looking for a Solutions Architect for our retail client in London with Salesforce CRM background.

Contract - inside IR35 (via umbrella)

Duration- 6 months

Rate - £550-650 pd

Hybrid - 2 days onsite (London)JOB PURPOSEOur client is a recognised leader in engaging customers through digital experiences, both online and offline in our retail stores. This role is for a Solution Architect who can research, design and lead the introduction and adoption of new Digital related technologies within our client, as well as other areas of the business. The candidate will be expected to be passionate about technology, with an understanding of Retail trends and how these can be brought together in new and exciting ways.This role will include, working closely with the global architecture community on aspects of our client's Customer Service and CRM capabilities to drive our consumers' brand experiences across various channels within the business. Co-operating in the development of associated technology platforms and application capabilities, it will require close business engagement and interaction with our delivery project teams, product owners, the Director within the chosen department and our IT Enterprise Architecture team.The ideal candidate has a recognised background in agile, product-centric technology development, digitally-focused solution architecture experience, customer centric functions as well as a good understanding of these capabilities and associated applications. This remains an evolving area for us and will require you to adapt and be creative as changing business demands continue to introduce new capabilities and applications. Experience with working on a CRM migration and large scale business change is preferable.RESPONSIBILITIESThe Solution Architect will play a pivotal role in delivering the Customer Strategy by designing and implementing innovative, scalable, and customer-focused solutions that align with business objectives. By bridging the gap between technical teams and business stakeholders, this role ensures that all systems and applications are seamlessly integrated to enhance customer experiences, drive operational efficiency, and support long-term strategic goals. Through a deep understanding of customer needs and technology best practices, the Solution Architect is instrumental in crafting solutions that foster growth, adaptability, and customer satisfaction. The Solution Architect will enable this by:Developing an evolving Solution Architecture for the Customer and Data Tower InitiativesEngaging and influencing key stakeholders to ensure Solution addresses both Functional and Non-Functional needs of the businessDesign technical solutions that may span multiple work streams, whilst identifying downstream application dependencies. This role not only owns the solution through to delivery but is also responsible for understanding the wider application estate.Oversee the technical acceptance of agile user stories and ensure the integrity of any proposed solutions across workstreams and associated application architects.Identify and exploit the re-use of any components, patterns, techniques and document these for re-use by other projects.Establish and direct proof of concepts in innovation and make recommendations on technology adoption.Work with the Security and Information Risk functions to ensure any solution meet the needs of our security standards and principles.PERSONAL PROFILEAbility to understand complex technical processes/challenges and create pragmatic solutions is critical to success in this position.??Strong interpersonal skills and ability to comfortably communicate with key stakeholders, including senior business leaders, product owners, project managers and business analysts.Proactively Identify risks and challenges that could impact delivery, suggest mitigation options and ensure the stability, security, and effectiveness of proposed solutions while maintaining alignment with strategic objectives.Practical experience of delivering change in a multi-vendor environment supported by an agile delivery framework. Working with a leading and innovating retailer preferred.Recognised expertise in digital consumer and marketing technologies, demonstrating the ability to put forward relevant knowledge of architectural patterns, technology components and vendor products preferably within a retail industry.Experience within an architecture team where you have developed solutions aligned with an overarching strategy.Demonstrated relevant technical knowledge in at least two digital competencies from a domain that covers Decisioning, Recommendations, Personalisation, Content Management and Digital Asset Management.A good understanding of how to derive complex digital solutions for a truly global business where the customer experience is seamless across multiple channels, including retail store interactions. Experience of providing leadership and guidance to peers and more junior members of the team.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.