Back to search
The Junior Support Analyst role involves providing first-line operational support for multiple trading platforms, ensuring seamless day-to-day operations and effective issue resolution. You will work closely with cross-functional teams to maintain platform stability, troubleshoot issues, and implement process improvements.
Client Details
The client is a leading European trading platform provider, offering cutting-edge technology solutions for equity markets. They are known for their innovative approach, market-leading infrastructure, and a strong presence in both the UK and EU financial services sectors.
Description
The Junior Support Analyst will be required to:
- Maintain and operate multiple exchange platforms, ensuring smooth daily operations.
- Provide first-line support via calls and help desk systems, escalating issues where necessary.
- Troubleshoot technical problems, gather information for effective issue resolution, and update documentation.
- Collaborate with internal teams to streamline processes, monitor live operations, and implement platform changes.
- Maintain data integrity for securities listings and compile outage reports as needed.
Profile
The ideal Junior Support Analyst candidate is a proactive problem-solver with strong communication skills and a keen interest in financial markets. Technical experience with platforms like Unix/Linux, SQL databases, and scripting are favourable.
Job Offer
The successful candidate will work in the City of London and receive a competitive salary, hybrid and flexible working options, private medical insurance, a discretionary bonus, and a comprehensive benefits package, including enhanced parental leave, an electric car scheme, and career progression opportunities within a collaborative environment.
