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2nd / 3rd Line IT Support Engineer

Mackenzie Jones IT
Posted 12 hours ago, valid for 24 days
Location

London, Greater London W10, England

Salary

£40,000 per annum

Contract type

Part Time

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Sonic Summary

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  • The role is for a 2nd / 3rd Line IT Support Engineer with a salary of £40K plus a benefits package.
  • This is a 6-month fixed-term contract based onsite in West London, working Monday to Friday during term time.
  • Candidates must have experience in supporting MacOS, iOS, Office 365, and Google Workspace, along with knowledge of networking and hardware/software support.
  • The position requires excellent communication and organizational skills, with a proactive approach to IT support.
  • Applicants must be eligible to work in the UK and have the necessary technical skills to support 35+ staff members and 100 students.
2nd / 3rd Line IT Support Engineer. 40K + Benefits Package. 6 Months FTC. Onsite. West London. T6/MN/(phone number removed).
Must be eligible to work in the UK.

Onsite - Working onsite Monday to Friday during term time - flexibility to work from home, or reduced hours during the School holiday periods.


Leading Public School (fee charging) educational provider is seeking to secure a 2nd / 3rd Line IT Support Engineer. The role will support 35+ staff members & 100 Students.

Technical Skills - Experience Required:
  • 2nd / 3rd Line IT Support Engineer - System Administrator.
  • MacOS & iOS - connectivity & configuration.
  • Apple & JAMF based environment.
  • Office 365 - support experience.
  • Google Workspace - support experience.
  • Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
  • Hardware & Software support - installation, configuration & deployment.
  • Networking - TCP/IP, DNS, VLAN, VPN, SSL & IPSec - ideally have knowledge of Wireless Switches - Cisco / Ubiquity or Similar.
  • MDM - JAMF or similar.
  • Audio/Visual devices - i.e., Projectors & Interactive Displays etc.
  • Security - Firewall, AV, Web Filters & Security Policies.
  • VOIP Comms & other Telephony support.
  • Excellent communication skills.
  • Good organizational skills, combined with a proactive approach.
Working Hours:
This is an on-site role - during Term Time between the hours are - 8.30am - 4.30pm /
During the School Holidays - 8:30am - 4:00pm - with some flexibility to work from home.

Benefits Package:
25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension /
Free Lunches / Training & Career progression opportunities / Yearly Salary Review.

Keywords: 2nd Line IT Support Engineer, 3rd Line IT Support, 2nd Line IT Engineer, 2nd Line IT Support, Apple, MacOS, IOS, Office 365 & Azure, Windows 356, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Routers, Audio/Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 1st Line IT Support Engineer, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, London, Central London, Permanent. T6/MN/(phone number removed).


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