3rd Line IT Engineer (Remote)

Role: 3rd Line Engineer (Remote)

Location: UK (Remote)

Salary: £50,000 (DOE)

Industry: Managed Service Provider (Team Size 20)

Benefits:

• Fully remote working (Must be UK based)
• Salary: £50,000
• 25 Days Holiday + Bank Holiday (Increasing my by 1 p/y)
• Work abroad - 2 weeks per year
• Annual performance based bonuses
• Medical Insurance
• X4 Life Assurance
• Certification Expenses (Training & Exam Vouchers)
• Volunteer Days
• Pension Scheme

Role Overview:

• Primary Responsibility: Deliver advanced 3rd line support to clients, ensuring the highest level of technical service.
• Collaboration: Partner closely with the project team to design and implement cloud-based solutions, particularly focusing on Microsoft Office 365 and Azure.
• Support Leadership: Assist the 2nd line Technical Solutions Team by serving as an escalation point for complex issues, ensuring prompt resolution.
• Incident Management: Resolve incidents efficiently to meet service level agreements, ensuring regular and transparent communication with customers regarding project tasks, incidents, and changes.
• Third-Party Coordination: Liaise with external suppliers to effectively escalate and resolve issues.
• IT Environment Audits: Conduct thorough audits and provide strategic recommendations to enhance customers’ IT environments.
• Technical Advisory: Offer expertise in Change Advisory Board discussions and contribute to Problem Management processes.
• Solution Maintenance: Manage and maintain customer-deployed solutions proactively, ensuring optimal performance and service delivery.
• Proactive Ticket Resolution: Address and resolve tickets assigned with a proactive approach.
• Project Involvement: Participate as a project resource when needed, contributing to successful project outcomes.

Technical Support and Implementation

• Microsoft Technologies: Specialize in the comprehensive design, implementation, and support of Microsoft technologies, with a strong emphasis on MS Office 365 and Azure.
• Virtualization: Install, configure, and maintain VMware environments across all versions.
• Windows Environment: Manage the installation, configuration, and maintenance of Windows environments (all versions).
• Network Support: Provide network support services, including the setup and management of Layer 3 switches, routers, and firewalls.
• Backup Solutions: Install, configure, and maintain backup solutions for customers.
• Network Infrastructure: Design, implement, and support customer network infrastructure solutions.
• Infrastructure Integrity: Ensure the integrity and availability of client infrastructures through proactive management and maintenance of all deployed solutions.
• System Changes: Execute system change requests for production systems to ensure seamless operations.
• Risk Management: Maintain the IT risk register, identifying and escalating high-level risks as necessary.
• Capacity Planning: Conduct capacity and performance forecasting to maintain contracted service levels.
• DNS Filtering: Configure and manage DNS filtering solutions to enhance network security.
• Endpoint Management: Configure and manage Intune and Autopilot for efficient device management.
• Email Security: Implement and manage email filtering and security solutions, including Mimecast and MailAssure.

My client are actively interviewing this position, with slots available immediately so please apply or reach out to me directly.