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ONSITE HELPDESK ENGINEER - 12 Month FTC
LONDON
£29,000 + FREE TRAVEL IN ZONES 1-6
Our Client, a leading global telecommunications company are looking for an Onsite Helpdesk Engineer to join their team on a full time basis for a period of 12 Months.
This is an exciting opportunity to work with a global company who put their people at the forefront of everything they do. If this sounds like your type of role - get in touch today!
Onsite Helpdesk Engineer - Job Duties
- Communication with end usersfrom EMEA regionface to face or via telephone, email or collaboration tools.
- 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact.
- Hands on Desktop/Laptop PC Support Skill.
- Network and PC implementation and optimisation.
- Understand and detailed planning and designing for customer's PC and Network.
- PC/Network/Desktop Securityelement configuration includingday-to-day service delivery.
- Migration planning and execution. Support PC and Call Centre system (incl DC server).
- Proof of concept testing and acceptance testing.
- Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Desktop Security systems.
- Project and service delivery schedule management.
- Utilize/update ticketing system.
- Documented approach for implementation and modification.
- Visit customer premises when required for project or maintenance contractwork incl cover staff.
- Periodical status report to line manager.
- Coordination of operation flow with each depertment and customers.
Onsite Helpdesk Engineer - What we are looking for
- Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products.
- Excellent written and verbal communication skill in English and speaking Japanese would be advantage.
- Ability to investigate and source answers to various email and telephony enquiries about technical issues.
- Proven customer service experience.
Onsite Helpdesk Engineer - What's in it for you
- Exposure to a global organisation
- Great Benefits Package
- Free Travel to work!
- Training Opportunities in Japan
May & Stephens Ltd is acting as an Employment Business in relation to this vacancy.
