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We have an exciting opportunity to work at one of London's most prestigious Universities.
Role: Help-desk Technician
Duration: 6 months currently (Temporary)
Working pattern: 35 hours per week Monday - Friday. Fully campus based
Hourly rate: £17.60 per hour
Based in Central London.
Role details:
Service Delivery
Proved day-to-day cover for Help Desk in a reliable, timely, accurate, courteous and willing manner and carry out all duties associated with this including:
- Accurately translate instructions and relay information often of technical nature into work tickets or work updates. If the information is not complete or accurate relate to the requestor and obtain the missing link. Seek advice from the line manager or the supervisors if required.
- Deal with or forward for action requests, follow-up enquiries, requests for information and complaints in conjunction with line manager, supervisors and other relevant colleagues and contractors. Show good customer services skills and willingness to see task from start to finish.
- Raise job instructions using the FM IT support system (currently Planon)
- Prioritise urgent jobs and communicate the urgency accordingly
- Liaise with the supervisors and other relevant staff to ensure that the work is moving on and completed
- Provide updates to customers and colleagues on job progress, goods availability and answer relevant enquiries, follow-ups and complaints. This will include all forms of communication including verbal (face to face and over the phone) and written (notices, email, letters etc)
- Close job tickets using Planon and act as a fire wall to all partially submitted job tickets, refer them back to the relevant colleagues to ensure completion.
- Call out contractors to register requests for works or to obtain updates on progress of jobs - e.g. lift contractor etc.
- Delegate tasks on a priority and suitability process to portering and cleaning facilities teams.
- Keep the current Help Desk logbooks correctly completed in order to provide accurate reference in case of follow-ups and for statistical purposes.
- Support the Help Desk contingency procedure and be able to operate duties remotely using our contingency procedures (currently Paper Planon)
- Be able to use support IT system to give out information to customers and colleagues such as the Daily Room Lists, Catering Bookings
- Contribute with ideas and newsworthy information to the monthly FM newsletter.
- Provide relevant information or carry out other relevant duties as required by the line manager, Assistant Director of Facilities or Director of Facilities Management
If you would like to hear more about this role, please apply. We will contact all short listed candidates.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
