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2nd/3rd Line Engineer
MSP
London - Hybrid (Remote & Client-Site)
£40,000 - £50,000 DOE
We’re hiring on behalf of a fast-paced Managed Service Provider looking for a confident 2nd/3rd Line Support Engineer to join their growing support team. If you’re someone who thrives in a varied environment, enjoys solving complex technical issues, and wants exposure to a wide range of technologies - this could be the perfect next step in your career.
You’ll provide a mix of remote and onsite support to clients across London, delivering high-quality service across the full Microsoft infrastructure stack.
Key Responsibilities:
- Handling escalated support tickets (2nd/3rd line) from a broad range of clients
- Providing remote and face-to-face technical support
- Maintaining and troubleshooting Microsoft 365, Windows Server, Azure AD, DNS, DHCP, Exchange, and Group Policies
- Supporting hybrid cloud environments and virtualised infrastructure (VMware/Hyper-V)
- Monitoring networks, backups, and security systems to proactively address issues
- Conducting hardware/software installs, upgrades, and system builds
- Supporting disaster recovery, patching, and routine system maintenance
Key Skills:
- Proven experience in a 2nd/3rd line support role, ideally within an MSP or similar fast-paced environment
- Strong skills across the Microsoft Suite - 365, Azure, AD, Group Policy
- Good understanding of networking (LAN/WAN, firewalls, VPNs)
- Experience with Windows Server 2016/2019/2022, virtualisation (VMware or Hyper-V)
- Familiarity with backup technologies like Veeam or Acronis
- Comfortable communicating with end users and stakeholders, both remotely and onsite
- Passion for learning and keeping up with the latest tech
If you're wanting to find a company that can offer you brilliant progression pathways, then please reach out today!
