IT Desktop Engineer Apprentice

Who you’ll be working for:

King’s College London is an internationally renowned university delivering exceptional education and world-leading research. It is based over several London campuses.

The IT Department is looking for enthusiastic, motivated, apprentices with great communication skills to kick start their IT career and join us in providing excellent customer service and IT Support for King’s staff and students. You’ll be joining our End User Services Desktop Team, who are the front of house for King’s IT, and support people at all levels of the University.

Overview:

You’ll become an integral part of our IT HUB and Desktop teams, providing advice and technical assistance to King’s staff and students, both at our onsite TechBars and IT HUB, and via support tickets. You will spend time working with colleagues across our End User Services Department, provisioning and deploying a range of laptops and devices for our staff and students, answering support queries, managing inventory, and much more besides.

You’ll be responsible for:

• Providing technical and customer service support via a rota at campus-based locations
• Processing support tickets assigned to the End User Services team and ensuring their timely completion 
• Participating in cross team working and training
• Ensuring knowledge and skills are developed on the supported IT infrastructure 
• Functioning as an IT ambassador providing advice and knowledge where appropriate
• Contributing actively to the continual service improvement process
• Contributing to the IT knowledge base and documentation 

You will need the following skills:

• Basic computer literacy
• Basic customer services experience
• Ability to identify and manage priorities
• Excellent written and oral communication skills
• Ability to articulate ideas to both technical and non-technical audiences
• Proactive approach to work
• Ability to set and achieve goals for self within the framework provided
• Willingness to update personal knowledge and a commitment to continuous improvement

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week

Benefits:

• Generous annual leave allowance
• Pension schemes/discount scheme
• Discounted gym membership
• Career development plan
• Community and enrichment opportunities

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!