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IT Support, Desktop, 1st, 2nd Line, Hybrid

IT Support, Desktop, 1st, 2nd Line, Hybrid

Sanderson

Posted 6 days ago, valid for 10 days

London, Greater London EC1R 0WX

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

The position is for a Desktop Engineer providing 1st and 2nd line support in a hybrid role based in London.
Candidates should have strong customer service skills and experience supporting users both face-to-face and remotely.
In-depth technical knowledge of Windows operating systems, particularly Windows 10 and O365, is essential, while knowledge of MAC is a plus but not required.
Experience with onboarding and offboarding users, setting up Windows devices, and using a ticketing system is necessary, and any back-office 3rd line support experience is welcomed but not mandatory.
The salary details were not provided, but the position requires candidates to have relevant experience in IT support.

Desktop Engineer, 1st, 2nd Line Support, Hybrid

THIS ENGAGEMENT HAS BEEN DEEMED OUTSIDE OF IR35.

IT Support Engineer required for a leading technology SME based in London.

The successful candidate will have a background supporting users, 1st and 2nd line, both face to face and remote. Very strong customer service skills with experience engaging with users of all seniority is essential.

Any experience providing back-office 3rd line support would be welcomed but is not essential.

In depth technical knowledge of Windows operating systems e.g. Win 10, O365, is essential. Knowledge of MAC useful, but NOT essential.

This is a hybrid role - 3-4 days per week on site.

Skills and experience required: -

On-boarding and off-boarding of new users
Setting up Windows devices and laptop
O365
Active Directory (Azure AD desirable)
Experience using a ticketing system
Laptop fixing (and other peripheral equipment)
Trouble shooting conference rooms

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IT Support, Desktop, 1st, 2nd Line, Hybrid

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