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IT Support Engineer - Leading IT Services Provider (Central London)
About Us:We are a trusted provider of IT services in Central London, specialising in delivering tailored IT solutions to clients in various sectors, including healthcare. Our commitment to reliable and efficient IT services encompasses hardware and software support, networking, security, and disaster recovery.
The Role:We're seeking an experienced and proactive IT Support Engineer to join our dynamic team. You'll play a crucial role in maintaining and optimising clients' IT infrastructure, providing end-user support, and driving key projects across network management, cloud solutions, and security.
Key Responsibilities:
- Network Management: Monitor network performance, enforce security standards, and manage services like file sharing and Active Directory.
- IT Support: Provide 1st and 2nd line support, including VIP support, troubleshooting hardware and software issues, and maintaining IT systems.
- Cloud & Vitalisation: Manage and maintain cloud platforms (Azure AD, Office 365) and virtual environments (Hyper-V).
- IT Health & Safety: Ensure safe installation and maintenance of IT equipment and compliance with government guidelines.
- Documentation: Maintain accurate records of equipment, processes, and incidents while updating the IT knowledge base.
- Mentorship: Provide guidance to apprentices when required.
What We're Looking For:To succeed in this role, you'll need:
- Experience: 3+ years in IT support roles, managing desktop, server, and cloud environments in Windows-based infrastructure.
- Education: A 2.1 BSc in a relevant STEM field.
- Certifications: Relevant IT vendor qualifications (e.g., Microsoft, CompTIA).
- Technical Skills: Strong knowledge of TCP/IP, Office 365, Hyper-V, Powershell scripting, VoIP systems, and ITIL processes.
- Soft Skills: Excellent communication, organisational skills, and the ability to remain calm under pressure.
- Physical Capability: Ability to handle IT equipment up to 20kg.
Why Join Us?Join a supportive team that values innovation and expertise. You'll work on diverse projects, build strong client relationships, and contribute to the continued success of our company.
Salary - £30,000 - £35,000 including salary and benefits
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
