IT Support Engineer

Robert Half are assisting a global market leading financial services organisation based in London to recruit a IT Support Engineer on a permanent basis.

They are world-renowned and recognised for their innovation and industry leadership. With operations spanning the globe, they are committed to excellence, investing in the latest technology, and fostering an environment where employees can grow and succeed.

Role

• The IT Support Engineer will act as a trusted advisor for business and technology teams serving as a go to for all technology related matters. Engage technology product management to provide solutions for staff, product and service feedback ensuring ongoing enhancements to technology.
• Respond and proactively address employees' technology questions regarding computer systems, telecommunication devices, and software programs.
• Provide individual and group technology training sessions to staff. Deliver best practices for new and existing hardware and software technology releases. Train new hires on technologies required for their role.
• Utilise existing IT management systems (ServiceNow, eRequest, Change Control, etc.) to manage the delivery of services. If necessary, coordinate resolution with vendors and ensure follow-up.
• Perform ordering, installation and maintenance of physical computers, thin clients, virtual machines and related hardware and software. Install and support desktop IP telephony and telecommunications equipment. Perform moves/adds/changes for all desktop and telephone hardware as needed.
• Actively update and maintain inventory management, request, incident and purchasing systems. Ensure all systems are properly documented and updated with latest troubleshooting techniques.
• Review daily metrics of problem and incident activities using IT management systems ServiceNow and eRequest.
• Understand the evolving technology needs of the business units in the offices/floors of support. Provide custom technology-based solutions for the office as needed. Provide written training for staff on software/technology issues on a regular basis.

Profile

• The IT Support Engineer will have excellent interpersonal and communication skills. Strong business and technical writing skills. Experienced in delivering technical training.
• Strong understanding of IT Service Management practices. Experience in using ITSM programs and the use of ServiceNow.
• Excellent troubleshooting, technical/ creative problem-solving and analytical ability.
• Strong presence and presentation skills
• Knowledge of Windows Server. E.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares.
• Knowledge of cloud platforms like Azure
• Experience supporting enterprise applications, including Office 365, Microsoft Exchange, and Active Directory.
• Strong knowledge of Windows operating systems (Windows 10/11, Windows Server 2016/2019).
• Strong knowledge of Apple, Android mobile devices
• Knowledge of Microsoft Active Directory and Active Roles interface
• Knowledge of Cisco desktop phones and features
• Knowledge of Virtual Desktop Infrastructure (VDI)
• Knowledge of PC & server hardware (Dell, Lenovo, HP) and peripherals.

Company

• Market leading financial services organisation
• Recently hit record revenues/profits
• Offices globally including London

Salary & Benefits

• £38,000 - £48,000 per annum (negotiable)

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.