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IT Support Technician - Law Firm

Latcom Plc
Posted 14 hours ago, valid for a month
Location

London, Greater London EC1R 0WX

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job involves providing helpdesk support as the first point of contact for IT issues and resolving helpdesk tickets.
  • Candidates must have 2-3 years of experience in a 2nd line support role, showcasing intermediate to advanced support capabilities.
  • Key responsibilities include troubleshooting on-site issues, managing IT assets, and overseeing user onboarding and offboarding processes.
  • The role requires strong technical proficiency in Windows 10/11, Office 365, Active Directory, and legal software such as SOS Connect.
  • The position offers a salary of $55,000 to $65,000 annually and requires the candidate to work fully onsite each week.

Job Responsibilities

  • Helpdesk Support: Serve as the first point of contact for IT issues, assist in resolving helpdesk tickets, and deliver clear, professional support to end-users.
  • Troubleshooting: Troubleshoot issues on-site to minimise downtime and maintain productivity.
  • Asset Management: Manage IT assets, including tracking inventory and handling lifecycle management.
  • User Management: Oversee onboarding and offboarding processes, including account setup, permissions, and access.
  • Log Analysis: Regularly review log outputs with a meticulous attention to detail to proactively identify and resolve potential issues.
  • User Training: Ability to train users on IT systems, software, and best practices.

Skills Required

  • Technical Proficiency: Strong knowledge of Windows 10/11, Office 365 admin support, Active Directory, Meraki Mobile Device Management and basic network troubleshooting.
  • Legal Software: Knowledge of legal software such as; SOS Connect or similar.
  • Customer Service: Excellent communication skills to provide clear, professional support.
  • Documentation: Experience documenting processes, creating user guides, and maintaining ticketing systems.
  • Independent Work: Comfortable working independently and as the primary contact for IT issues.
  • Experience: 2-3 years in a 2nd line support role, demonstrating intermediate to advanced support capabilities.

This role requires someone fully onsite weekly.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.