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Job Responsibilities
- Helpdesk Support: Serve as the first point of contact for IT issues, assist in resolving helpdesk tickets, and deliver clear, professional support to end-users.
- Troubleshooting: Troubleshoot issues on-site to minimise downtime and maintain productivity.
- Asset Management: Manage IT assets, including tracking inventory and handling lifecycle management.
- User Management: Oversee onboarding and offboarding processes, including account setup, permissions, and access.
- Log Analysis: Regularly review log outputs with a meticulous attention to detail to proactively identify and resolve potential issues.
- User Training: Ability to train users on IT systems, software, and best practices.
Skills Required
- Technical Proficiency: Strong knowledge of Windows 10/11, Office 365 admin support, Active Directory, Meraki Mobile Device Management and basic network troubleshooting.
- Legal Software: Knowledge of legal software such as; SOS Connect or similar.
- Customer Service: Excellent communication skills to provide clear, professional support.
- Documentation: Experience documenting processes, creating user guides, and maintaining ticketing systems.
- Independent Work: Comfortable working independently and as the primary contact for IT issues.
- Experience: 2-3 years in a 2nd line support role, demonstrating intermediate to advanced support capabilities.
This role requires someone fully onsite weekly.
