IT Support Analyst required for a Global Law Firm in city of London, paying up to £50k, fully office basedA top Legal Firm based in city is requiring a service desk analyst to join their well known firm, offering endless career opportunities and benefits! Responsibilities* Field incoming help requests from end users via telephone/email, remote connection and desk-sidevisits.* Ensures that all user requests are logged and escalation procedures are followed. Maintainsproblem status/resolution information in the ticketing database.* Troubleshooting problems with Windows-based workstations, custom applications, email,network, and peripheral equipment.* Clearly document customer issue history and issue resolution for call tracking, reporting, andknowledgebase creation.* Participate in problem management to help prevent incidents or reoccurring incidents throughtrends and patterns, working with colleagues and external suppliers as required.* Maintains expert-level knowledge of the platform's operating systems, standard applications, andcomputer hardware solutions.* Troubleshooting hardware and software issues on workstations, laptops, and personal technologydevices running Windows and Apple operating systems* Dealing with IOS & Android Workspace ONE MDM queries.* Prioritize and escalate problems to the appropriate IT teams as required.* Collaborate with other IT teams as needed to determine and resolve issues.Requirements* Experience working in a similar role, preferably within the legal sector, with a similar team size.* Minimum two years' experience supporting end-user equipment in a high-availabilityenvironment.* Must have excellent customer service skills communication skills and be a team player.* Flexible working approach being open and responsible to changing circumstances.* Must understand PC hardware/peripheral devices, Active Directory, standard operating systems(Windows 10/11), and Microsoft Office applications.* Experience supporting Citrix Xen Desktop platforms and iManage Work 10 would be desirable.* Experience supporting mobile technologies iOS and Android.Apply today!
Back to searchIt Support Technician
Just IT
Posted 8 days ago, valid for 11 days
London, Greater London EC2V 7WS, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- An IT Support Analyst is needed for a Global Law Firm located in the City of London, offering a salary of up to £50,000.
- The role involves handling help requests from users, troubleshooting issues with Windows-based workstations and applications, and maintaining ticketing databases.
- Candidates should have a minimum of two years of experience in a similar role, preferably within the legal sector, and possess excellent customer service skills.
- Knowledge of PC hardware, Active Directory, and standard operating systems is required, while experience with Citrix and mobile technologies is desirable.
- The position is fully office-based and offers numerous career opportunities and benefits.
