IT Technician - Entry Level

As an IT Technician you will be responsible for daily resolution of end user support requests and setup, repair, and troubleshooting of end user computing systems and peripherals. You will regularly be required to research and troubleshoot software and hardware issues including network connectivity.

Job Responsibilities

• Directly resolve end user hardware and software issues
• Communicate with users from acceptance to completion of tasks
• Adhere to company IT policies
• Reach out to senior IT staff for guidance on higher level issue
• Setup and configure new systems
• Create and maintain company PC images
• Troubleshoot and repair software and hardware issues
• Install software
• Keep operating systems, software, and drivers updated
• Inventory new systems and manage excess systems and peripherals
• Manage equipment in customer immersion room
• Keep users appraised of status of system repairs
• Advise manager and senior IT staff of end user policy violations
• Offer suggestions to reduce recurring issues or improving end users computing experience
• Ask for help - report unresolved issues and ask senior IT staff for help when necessary
• Supporting PCs, in an Active Directory environment
• Researching and troubleshooting software and hardware issues
• Network connectivity troubleshooting
• Resolving malware/antivirus infections

Job requirements o

• High level of IT knowledge and skills, particularly within a business environment.
• Forward thinking and a problem solver.
• Ability to juggle tasks and prioritize correctly.
• Keep up to date with new technologies.
• Approachable and able to work as part of the wider team.
• Ability to work as part of a team and display teamwork.

What we offer

• Hybrid Working (3 days in / up to 2 days remote if required after probation which is 3 months)
• Salary - £32,000
• Location - close to the A13 and with good links into Canning Town, Canary Wharf & City of London
• Culture - Social events, Supportive, Fun, Hard working
• Perks - Incentives (holidays, vouchers, lunches, spot prizes)
• Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
• Subsidised health care/medical benefits
• Annual Leave - 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent