Robert Half Technology are assisting a market leading asset manager organisation to recruit a Junior IT Support Engineer on a 12 month contract basis - London based

Role

The Junior IT Support Engineer will provide white-glove IT support to internal users, ensuring a high-quality and professional experience.
Diagnose and resolve hardware, software, and network issues primarily in a Windows-based environment.
Support desktop and laptop configurations, installations, and troubleshooting.
Manage user accounts, permissions, and group policies in Active Directory and Microsoft 365.
Assist with IT on boarding and off boarding, including setting up new user devices and accounts.
Maintain and troubleshoot conferencing and collaboration tools such as Zoom, Microsoft Teams, and VPN solutions.
Work closely with senior IT staff and escalate complex issues as needed.
Document IT issues and resolutions in the ticketing system to improve troubleshooting processes.
Assist in IT projects such as system upgrades, software deployments, and security improvements.

Profile

The Junior IT Support Engineer will ideally have c1-3 years of experience in an IT support role, preferably in a corporate environment.
Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.
Experience with hardware troubleshooting, including desktops, laptops, and mobile devices.
Familiarity with networking concepts (DNS, DHCP, VPN, etc.).
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills to provide exceptional end-user support.
Ability to work in a fast-paced, customer-focused environment.
Certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation are a plus.

Company

Market leading real estate organisation with offices in London
on-site required

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

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