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Network & Helpdesk Administrator - £28k - Central SW London - Permanent, full-time
A heritage, charity organisation that offers nursing accommodation to elderly residents, as well as historic buildings and vast grounds to visitors and guests, is looking for a new member of its IT team, a Network & Helpdesk Administrator. You will have excellent people & communication skills, liaising with a variety or people ranging from pensioners, volunteers, employees, senior management and stakeholders. You will have 2 to 3 year's experience working with LAN, WAN, VoIP and Microsoft environments, as well as holding good technical IT knowledge.
SALARY ETC:
- £28,000 + excellent benefits.
- Monday - Friday working, 41 hours per week (including paid for breaks)
- Hybrid working, but with a minimum of three days in the office.
- Central SW London
- Permanent, full-time.
- Closing date is 4th April with interviews potentially on 14th April.
REQUIREMENTS:
- 2 to 3 years' experience working with LAN, WAN, VoIP and Microsoft environments.
- Good technical IT knowledge
- Good working knowledge of MS Windows Servers 2019
- Excellent working knowledge of Windows 10, 11
- Good working knowledge of Microsoft Office 365
- Good understanding of SharePoint
- MCSE (Microsoft Certified Engineer)
- Degree in Computing Science (desirable but equivalent education/experience also considered
- Ability to work independently and in a team environment, confident and able to work with different teams, Pensioners, volunteers, contractors.
- Ability to work under pressure while maintaining a good working attitude.
- Good interpersonal skills (both verbal and written), and customer focused.
DUTIES TO INCLUDE:
- To add/remove users on Active Directory (AD), and the Mitel system.
- To manage the CCTV system and work closely with the security team as required.
- To manage the Biometric system and work closely with the security team as required.
- To Assist the Cyber Security Administrator when require on the day-to-day management of Ruckus system and Wi-Fi.
- To Manage with the ICT nurse call system in the entire company.
- To manage and provide effective and efficient services to all users.
- To deal with third parties’ software (log calls on behalf of the users, e.g. Exchequer).
- To assist users with Microsoft Windows issues, as well as MS Office 365.
- To be able to create computer/laptop imaging.
- To manage KACE helpdesk support calls and distribute call to the Network Support Officer.
- To Assist with Sophos- Block any reported spam using the Sophos security software.
- Assist users if they have been blocked by Sophos for business related content.
- If any anomalies are flagged, investigate using MXtoolbox and Block accordingly.
- To provide induction on basics of software we use when new staff arrive.
- To Set up telephone Analogue Line and/or relocate for Pensioners when required.
- To Assist/train the Network Support Officer on Setting up Android Mobile phone for users.
- To repair network sockets where possible.
