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Location: London
Start: ASAP
Contract Length: 6 months with possible extension
Rate: £24.18 per hour
Working Style: On-Site
Introduction
- Role: Provide technical support at a key customer site
- Tasks: Address how-to questions, troubleshooting, break/fix services (in-person or via MS Teams)
- Skills: Proficient in Windows 10/11, Office 365, Google Workspace
Who We're Looking For
- Passionate about IT and customer service
- Excellent hardware/software break-fix experience and problem-solving skills
- Superior service and assistance for support-related issues
- Strong soft skills
- Responsible for IMAC life cycle and managing ticket queues
- Adhere to SLA agreements
What You'll Do
- Provide day-to-day support onsite via Tech Bar
- Deploy and support locally attached devices
- Provide Level 2 hardware and system software support
- Coordinate with vendors for server support
- Maintain processes and procedures for on-site support
- Manage equipment spares inventory
- Monitor and analyse equipment failures
- Identify opportunities for service improvement
- Coordinate with Service Desk and other departments
- Handle hardware distribution and related administration
- Support board meetings and events
- Own, monitor, track, communicate, and close tickets
What You'll Need
- Technical Skills:
- Windows 11 troubleshooting, configuring, and optimisation
- Software and application support
- Mobile Device Management (MDM)
- Hardware troubleshooting
- Network troubleshooting
- Audiovisual technology
- Cloud services (e.g., Microsoft 365)
- Soft Skills:
- Exceptional customer-facing and communication skills
- Adaptability and problem-solving abilities
- Familiarity with Google Workspace
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