Senior IT Support Engineer

Role: Senior IT Support EngineerLocation: Central LondonSector: FinanceSalary: £50,000 to £55,000

An exciting opportunity has arisen for a Senior IT Support Engineer to join my clients dynamic team and be part of their growing organisation.

This role offers the chance to work within a forward-thinking IT team, leading key projects while ensuring smooth day-to-day IT operations across multiple international offices.

The Role

As a Senior IT Support Engineer, you will be responsible for maintaining and enhancing IT systems, providing expert support, and implementing new technologies to improve efficiency and security. You will be a key point of contact for technical issues, working closely with internal teams and external partners to deliver seamless IT services. This position requires a proactive individual with a strong technical background and a passion for problem-solving.

Key Responsibilities

• Provide 1st, 2nd, and 3rd line support, troubleshooting technical issues and ensuring swift resolution.
• Oversee IT infrastructure, managing system upgrades, maintenance, and security enhancements.
• Implement and support cloud-based technologies, particularly Microsoft 365, Azure, and Intune.
• Lead automation initiatives, including scripting and streamlining IT processes.
• Manage software deployment strategies and maintain key business applications.
• Support and develop cyber security measures, ensuring compliance with best practices.
• Assist with IT requirements for office relocations, events, and key business projects.
• Maintain detailed documentation of systems, procedures, and troubleshooting steps.
• Liaise with stakeholders and vendors to identify and implement IT improvements.
• Stay up to date with emerging technologies and recommend enhancements to existing systems.

Candidate Profile

Qualifications & Certifications

Essential:

• Degree in IT, Computer Science, or a related field.
• ITIL Foundation (v3 or v4).

Desirable:

• Certifications in Microsoft Azure, AWS, or cyber security.
• Additional Microsoft certifications relevant to cloud and security technologies.

Experience & Knowledge

Essential:

• Minimum three years' experience in a senior IT support or infrastructure role.
• Expertise in Microsoft Azure, Active Directory, and cloud security solutions.
• Strong knowledge of Microsoft 365 applications and administration.
• Experience managing Microsoft Intune and overseeing system deployments.
• Proficiency in Windows 11 and Windows Server administration.
• Understanding of IT service management principles and best practices.

Desirable:

• Familiarity with Salesforce, Tableau, Linux, and enterprise security tools.
• PowerShell scripting and automation skills.
• Networking knowledge, including DNS, VPNs, and firewall configurations.
• Experience in DevOps or cloud automation.

Skills & Attributes

• Strong analytical and troubleshooting abilities.
• Excellent communication skills, able to engage effectively with all levels of the organisation.
• Ability to document technical processes clearly and concisely.
• Self-motivated and capable of managing multiple priorities in a fast-paced environment.
• Passion for cyber security and data protection.

Benefits

• Competitive salary with performance-related bonus.
• 25 days' annual leave plus an additional day for your birthday.
• Salary sacrifice pension scheme.
• Life assurance and access to a 24-hour online GP service.
• Employee Assistance Programme (EAP) for mental health and wellbeing support.
• Hybrid and flexible working options.
• Training and development opportunities.
• Enhanced maternity and paternity policies.
• Cycle-to-work scheme.
• Active and inclusive company culture with regular social events.

This is a fantastic opportunity to take on a pivotal IT role within a growing company, contributing to innovation and efficiency in a dynamic working environment.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.