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Test Lead
Local government
3 to 5 months initially
£500 (outside IR35)
Start date: ASAP
South east - Hybrid working
My client is looking for a Test Lead to provide testing expertise on a project to introduce Voice AI and related automation to improve customer services ("Voice AI") and deliver a challenging and ambitious range of efficiencies and savings over the next two years.
The role will include the following:
- Test strategy and approach - to be drafted, reviewed internally, updated following feedback, and ready for sign off.
- Test cases and/or scripts for each user story in a sprint.
- Text execution with pass/fail metrics to include the following:
- Integration and system testing
- End-to-end testing
- Regression testing
- Performance testing and ideally load testing, to highlight any long delays.
- Participation in key Agile ceremonies as well as triage meetings during hyper-support after each go-live
- Bug reporting and tracking, including steps to reproduce, severity, screenshots, and resolution status.
- Advise on (but not undertake) User Acceptance Testing, as required.
The testing should cover a range of devices (e.g. smartphones, smart speakers, web chats, emails, SMS and potentially WhatsApp messages) ideally in a range of simulated or real settings (e.g. noise backgrounds) and should include:
- Voice services:
- Speech/voice recognition including validating command recognition and intent mapping.
- Natural language understanding (NLU)
- Ensuring all voice outputs are clear and easily intelligible.
- That a wide range of users are understood by the voice service
- Outputs are friendly, easily understood accurate and correct, conform with all training materials and configuration work, and work as intended, e.g. sending the correct link by text when asked to
- User experience (UX) including error handling and recovery pathways.
- Functional behaviours such as updating LOB applications, sending text messages, reverting to previous menus, ending calls appropriately, escalating calls, etc.
If you have the relevant skills and experience as a Test Lead in Local Government, Please apply immediately. Interviews for the successful shortlist to be carried out next week.
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