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IT Trainer - TAP, MCT, eLearning, Leading Law Firm
Our leading global law firm are looking to recruit an IT Trainer (TAP, MCT, eLearning, Leading Law Firm) on a permanent basis to providing excellent IT training activities to all of the firms partners and staff.
Working as part of our Global IT Service Delivery Team, your primary work base will be the London office, but travel may be required. The IT Trainer (TAP, MCT, eLearning, Leading Law Firm) will report to the Global IT Training Manager (based in London) and work closely with them and the global team, to assist with delivery of the firm's strategy and expectations. You will be working alongside 3 other Trainers (based in London, Singapore and New Haven, CT, USA).
Tasks and responsibilities for this IT Trainer (TAP, MCT, eLearning, Leading Law Firm) are:
- Deliver training in classroom, remotely and at desk side. Either in structured classes, team meetings or one-on-ones. Floor-walk on a regular basis to provide 'at desk’ training assistance.
- Maintain the LMS, containing all training hand-outs, eLearning and course schedule.
- Build and maintain relationships within teams to promote IT Training, ensuring knowledge and awareness and business challenges through workshops, days in teams, surveys and gap analysis.
- Continually maintain and expand strong working knowledge of current firm-supported and future technologies to provide training to end-users.
- Design new training courses and assist with the preparation and maintenance of IT Training related materials and documentation.
- Assist with advertisement of courses, scheduling delegates and monitoring attendance of courses.
- Work to a Global IT Training schedule.
- Assist with the creation of customised "Personal IT Development Plans" for members of staff at all levels of the firm.
- Induction training for new Partners and staff.
- Assist the Service Desk and Systems teams with any queries as required.
- Assist the IT Training Manager and Head of Service Delivery with additional responsibilities as requested.
Skills, knowledge, qualifications and Competencies
Applications
Experience of the following applications is essential to this role:
- Office 365 - Word, PowerPoint, Outlook, Excel, Teams, OneNote, OneDrive
- Windows 10 / 11
- iManage Work
- Time Recording and Billing - Elite Webview/Elite 3E or similar
- iPhone device and applications (iManage, BigHand, SmartTime, Avaya)
- Use of eLearning tools Storyline, Rise, Camtasia, Synthesia or similar
- Client Relationship Manager - InterAction or similar
- PDF manipulation tools
Training Skills/Leadership
The following are key to this role:
- TAP/Microsoft Certified Trainer (MCT) (or equivalent)
- Remote Training (via Zoom, Teams or similar)
- Project Management experience
- Law firm experience
