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- Support performance management for subset of l10n vendors (monitoring and distribution of KPI readings, triage escalations and action plans to ensure SLAs are met)
- Help in the design and implementation of scalable framework for standardization of performance management across all vendors
- Act as vendor management’s POC for operations-related vendor issues both internally and externally (capacity planning, quality or due date escalations, tooling blockers, holiday visibility, special requests/projects)
- Summarize vendor issue trending for cross-functional consumption, getting involved in l10n programs to represent Voice of the Supplier
- Support the management and improvement of ‘vendor experience’ (surveys, ensuring key partnership / LocPlat bugs are identified and addressed)
- Work with LMs and LPMs to setup and manage vendor Workplace groups
- Â Serve as VM POC in each group
- Map out l10n vendor communication channels and contribute to the ideation of a long-term strategy for communications at scale
- Liaise with Project Coordinators to triage and solve specific vendor issues
- Support the establishing and monitoring of vendor/vendor program ramp-up plans
- Coordinate the onboarding and offboarding of vendor users on our clients proprietary localization tools
- Coordinate the testing of new vendor candidates to qualify for our clients work
- Schedule and monitor vendor trainings as determined by onboardings, regular training plans and/or ad hoc needs
- Maintain a database of vendors and vendor resources
- Generate leads for potential new vendor candidates
- Coordinate vetting and testing process for confirmed vendor candidates
- Prepare proposals for vendor comparison and selection
- Kick-off and lead supplier registration process for newly selected providers
- Organize and execute onboarding events to train new vendors
- Support the establishing and monitoring of vendor/vendor program ramp-up plans
- Support the creation/maintenance of end-to-end process documentation, i.e. candidate discovery through on-boarding / off-boarding, production
- Organization and planning skills
- Prioritization and problem-solving skills
- Experience with database management
- Good verbal and written communication skills
- Ability to work under pressure and to manage multiple projects simultaneously in a fast-paced environment
- Bachelor’s degree in relevant field or equivalent experience
