IT Service Analyst / IT Service Management AnalystA fantastic opportunity has arisen for a IT Service Analyst / IT Service Management Analyst to join our London based client in a permanent position.IT Service Analyst / IT Service Management AnalystSummary:The primary objective of this position is to be responsible for managing customer enquiries and incidents regarding the functionality of Smartcards. Communicating with both internal and external suppliers, as well as the customers, to assist with the completion of the enquiries/incidents, including the administration and maintenance of the ServiceNow platform. IT Service Analyst / IT Service Management AnalystKey Responsibilities:* Incident, Problem & Service Request Management - Monitor the performance of digital ticketing services, diagnose issues, and ensure timely resolution.* Stakeholder Collaboration - Work closely with technology partners, train operators, and regulatory bodies to enhance service performance.* Process & Documentation - Maintain technical documentation and contribute to service management processes.* Service Improvement & Change Support - Identify opportunities to enhance services and assist with service transitions, ensuring compliance with standards.IT Service Analyst / IT Service Management AnalystAttributes/Skills:* Experience in a technical support or service analyst role.* Familiarity with ITIL frameworks.* Experience with monitoring tools and service management software.IT Service Analyst / IT Service Management AnalystIn accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Back to searchIT Service Analyst / IT Service Management Analyst
DGH Recruitment
Posted 6 days ago, valid for 6 days
London, Greater London EC1R 0WX
Full Time
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Sonic Summary
- A permanent position is available for an IT Service Analyst / IT Service Management Analyst with a London-based client.
- The role involves managing customer enquiries and incidents related to Smartcards, requiring effective communication with suppliers and customers.
- Candidates should have experience in a technical support or service analyst role, preferably familiar with ITIL frameworks.
- Key responsibilities include incident management, stakeholder collaboration, and service improvement support.
- The salary for this position is competitive, and candidates should have at least 2 years of relevant experience.
