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700 per day via Umbrella
Hybrid role
London 1 set a week , other ad hoc and rest working from home
6 months + contract
Job Role
As a Senior Service Designer, you will be responsible for designing and improving our services to ensure they meet the needs of users and align with Organisations strategic goals. You will work closely with multidisciplinary teams, including academic departments, faculties, central professional services functions, digital and shared services to create seamless and user-friendly experiences.
You’ll work as part of a small team of Service Designers and a wider team of Business Analysts to conduct user research, design new services and support their creation.
Essential Skills and Experience:
Experience of developing and launching services using a recognised Service Design methodology, in an large complex organisation
Strong leadership skills and experience, including transformation and change management
Experience of establishing and governing a service design process from beginning to end
Ability to see the full strategic picture and ensure consistent alignment across all our services, operating model and process
Excellent communication skills, including the ability to present information effectively to a wide audience and the ability to coach, engage, encourage and bring along stakeholders at all levels of the organisation.
Strong engagement skills which enable the post holder to tactfully and assertively influence and negotiate at all levels
Highly organised, able to manage a varied workload, and that of the team
The ability to influence stakeholders at all levels within an organisation
The ability to work in partnership with senior stakeholders to co-create solutions that put the customer/user at the heart of outcomes
A collaborative approach to work, able to involve and include direct and indirect stakeholders
