Insurance Renewals Broker

Our client is a highly regarded and award-nominated insurance broker based in the heart of Middlesex, renowned for their excellence in the insurance industry. With a vibrant, diverse workforce and a strong reputation for outstanding service, are seeking a Renewals Broker to join their team.

In this role, you will play a pivotal part in guiding customers through the renewal process while ensuring they receive the highest level of service. This position is ideal for candidates with experience in insurance and a passion for delivering exceptional customer care.

Role and Responsibilities:

As a Renewals Broker, you will play a vital role in ensuring customers receive the most competitive quotes available in the market and guiding them through the renewal process.  

As a Renewals Broker, you will:

• Provide outstanding customer care in a warm, genuine, and professional manner.
• Prioritise and process customer renewals according to inception dates.
• Handle inbound calls from customers, offering competitive quotes for their 12-month policy renewals.
• Conduct outbound calls to follow up on outstanding renewals.
• Maintain accurate and detailed records of customer interactions.
• Work towards individual and team targets.

The ideal candidate will have:

• Proven experience in the insurance industry, particularly in motor insurance.
• Telephone experience, including handling inbound and outbound calls.
• Excellent written and verbal communication skills.
• A friendly, patient, and customer-focused attitude.
• Strong teamwork skills and the ability to adapt to business needs.
• Exceptional attention to detail and organisational abilities.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Desirable but Not Essential:

• CII qualification.
• Experience with Open GI software.

Benefits include:

• Competitive salary of £23,000 - £24,500 with an OTE of £35,000
• Commission structure. 
• Company pension scheme.
• Eye tests with contributions toward glasses for VDU use.
• Employee assistance program.
• Cycle-to-work scheme.
• 21 days of annual leave, plus all English bank holidays.

Work schedule and hours: 

Monday to Friday, working either an early or late shift:

• Early: 08:30 – 17:30.
• Late: 10:00 – 19:00.
• Every third Saturday: 09:00 – 15:00.

This is a fantastic opportunity to join a forward-thinking company that values its employees and supports their professional development. If you’re customer-focused, thrive in a fast-paced environment, and have experience in insurance, we’d love to hear from you.

Please apply for the role by submitting your most up-to-date CV.  

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles