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Operations Manager - Life & Protection Insurance

CareerStone
Posted 6 days ago, valid for 17 days
Location

London, Greater London EC2V7NQ, England

Salary

£50,000 - £60,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for an Operations Manager in the Life & Protection Insurance sector, offering a salary between £50,000 and £60,000 plus a discretionary bonus.
  • The role requires proven experience in line management and a strong track record in project management, ideally with a focus on the life insurance industry.
  • Candidates should possess excellent communication skills and a proactive mindset, along with proficiency in Microsoft Office Suite and business management tools.
  • This opportunity includes benefits such as 25 days of annual leave, participation in a share scheme, and comprehensive insurance coverage.
  • The company promotes a culture of openness and flexibility, with options for remote work and a commitment to team development and operational excellence.

Operations Manager - Life & Protection Insurance (Salary: £50,000 - £60,000 + Discretionary Bonus)

Location: Flexible (with occasional office travel)Salary: £50,000 - £60,000 per annum, with a discretionary bonus

We are looking for a dynamic and experienced Operations Manager to join our growing team and support the strategic expansion of our high-value life and protection insurance division. This is an exciting opportunity to take a leadership role in a rapidly growing team with plans to double turnover within the next five years. If you have a passion for team development, process optimization, and high-quality client service, this could be the perfect role for you!

Key Responsibilities:
  • Collaborate with the Team Director to drive business growth and operational excellence across the team.
  • Manage relationships with key third parties, such as insurers, medical service providers, and other external stakeholders.
  • Ensure the highest standards of client experience are maintained at all stages of the process, from initial contact through to post-sale support.
  • Optimize team productivity by ensuring smooth processes for underwriting, minimising delays and bottlenecks.
  • Monitor ongoing business operations, ensuring accuracy and timely delivery of services across all stages.
  • Take a proactive role in recruitment, talent management, and workforce planning to support team growth and operational needs.
  • Oversee daily team operations, manage training and development needs, and conduct regular one-on-one meetings with the Team Director.
  • Foster strong relationships with internal departments, including compliance, accounting, and marketing, to ensure smooth collaboration.
  • Track team performance metrics and provide regular updates on achievements, challenges, and areas for improvement.
Essential Skills & Experience:
  • Proven experience in line management, with a focus on recruitment, coaching, training, and team motivation.
  • Strong track record in project management, with successful execution of strategic initiatives.
  • Experience optimizing back-office systems and improving operational processes.
  • In-depth knowledge of the life insurance industry and the intricacies of underwriting and client service.
  • A proactive, solutions-oriented mindset with an analytical approach to problem-solving.
  • Excellent communication skills (both verbal and written) with the ability to influence and manage conflict effectively.
  • Proficient in Microsoft Office Suite and other business management tools.
  • Experience in generating significant business growth and driving operational efficiency.
  • Supervisory experience within an Independent Financial Advisory (IFA) setting.
  • Knowledge of regulatory and compliance standards, including Training & Competence (T&C) schemes.
Desirable Qualifications:
  • Bachelor’s degree or equivalent.
  • Diploma in Financial Planning or similar qualification.
What We Offer:
  • Competitive salary (£50,000 - £60,000 per annum) based on experience.
  • Generous bonus potential linked to both individual and team performance.
  • 25 days annual leave plus public holidays.
  • Participation in a share scheme.
  • Comprehensive life, medical, and income protection insurance.
  • Pension plan.
  • A culture of openness, inclusivity, and flexibility with options for remote and flexible working arrangements.

If you are an ambitious and results-driven Operations Manager looking to make an impact in a fast-growing division, we want to hear from you. Apply today to take the next step in your career and join a team that values expertise, innovation, and collaboration.

To apply, please send your CV along with a supporting cover letter outlining your relevant experience.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.