- Providing excellent customer service in all aspects of the job
- Taking incoming calls and directing to the correct claim’s handler
- Logging and Handling of Buildings, Engineering, Public Liability, D&O or Professional Indemnity claims
- Taking new claims information from managing agent or resident and assigning claims reference
- Logging new claims on Circus and handing over initial information to claims handlers
- chasing additional information or insurance companies for updates
- Learning the basics of what is covered under a buildings or engineering claim
- Be the main point of contact for clients notifying claims and seeing the claim through to settlement.Â
- Ensuring the client is kept informed of claim progressÂ
- Flagging up any suspicious claims to the Branch ManagerÂ
- Providing accurate claims statistics to the account handlers in a timely manner
- Keeping accurate computer records filed in the agreed manner
- Questioning insurance company decisions which appear incorrect
- Reporting any complaints to the Branch Manager immediately
- You will have claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures
- You will be passionate about the delivery of exceptional customer service experience applying TCF and KYC methodologies
- Being able to use MS Excel, MS word and Outlook
- You will be highly organised and have great time management
- You will have a positive ‘can do attitude’ and will be a natural problem solver, multi-tasker along with a high level of attention to detail
- You will have excellent communication skills both verbally and written
- Hybrid working with 3 days in the office and 2 days WFH
- Competitive holiday allowance with the annual option to buy additional daysÂ
- Death in Service benefit of x4 salary
- Company pension scheme
- Parking at the office
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemesÂ
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.Â