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Summary
We are looking for an experienced Claims Handler / Repairs Coordinator for our client based near Kennington. You will be responsible for providing customer service and administrative support in relation to repairs being carried out on properties following an insurance claim. You will be working as the main point of contact for the policyholder, liaising between the insurance company, the surveyor, contracts manager and the repair network.
Our client is ideally looking for someone with experience in coordinating property repairs following an insurance claim, you will have gained this experience working for a Building Contractor, Claims Management company or a Loss Adjuster.
Job role and responsibilities
As a Claims Handler / Repairs Coordinator you will work as part of a team providing support to the Surveyor / Contracts Manager and policyholders through the repairs project.
The role will include:
- Ensuring claims are managed from initial notification through to completion
- Speaking to the policyholder and preparing files for each job
- Scheduling required surveyor or relevant tradesmen/contractor appointments to attend site
- Liaising with the customer/policyholder and relevant third parties by telephone & email
- Allocating work to the appropriate trades
- Ordering materials as required for delivery to site
- Ensuring databases/spreadsheets are maintained accurately and claim progress is recorded
- Effectively communicating with other members of the business, clients and field-based staff/sub-contractors to ensure good working relationships are maintained
What skills/experience will you need?
- Experience of coordinating property repairs, following an insurance claim
- Buildings/Property Insurance Claim experience (ideally gained within a building contractor/Claims Management environment)
- Experience of Symbility, Synergy or Metrix systems would be a distinct advantage
- Good time management
- Confident communication skills
Package details
- The salary will be around £30,000 - £35,000 (depending upon experience)
- The office is accessible by public transport, closest tubes Kennington or Oval
- Working hours are 8.00am to 5.00pm or 8.30am - 5.30pm or 9.00am - 6.00pm
- 33 days holiday inc Bank Holidays
- Pension
Additional Information
Please apply for this Senior Claims Handler role by clicking on the apply button at the bottom of the page. We may not always be able to reply to every applicant due to the volume of CVs received so if you have not received a reply within 3 working days please assume that you have not been successful on this occasion.
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