Claims Handler

Location: Hybrid (London-Based Office)Salary: £33,000 - £37,049 per annum + 6% employer pension contribution & standard benefitsProbation Period: 6 months

Are you an analytical problem-solver with a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where attention to detail and communication skills are key? If so, this Claims Handler role could be the perfect opportunity for you!

As a Claims Handler, you will be responsible for managing and resolving claims efficiently, ensuring compliance with regulatory and legal obligations while maintaining a high standard of service for our customers. This role is ideal for someone who enjoys investigating and resolving complex claims while keeping policyholders informed throughout the process.

• Manage a full caseload of claims, working within delegated authority principles and escalating where necessary.

• Build and maintain strong relationships with underwriters, policyholders, and third-party contractors.

• Negotiate claim settlements within delegated authority limits.

• Ensure data accuracy and integrity within the electronic case management system.

• Act as the in-house expert for claims-related queries and provide guidance to the team.

• Process claims in line with agreed timescales and provide regular updates to claimants.

• Identify and escalate potential compliance or reputational issues.

• Generate reports and insights on claim trends to support continuous improvement.

• Experience in a claims handling role or a similar customer-facing, problem-solving position.

• Strong analytical and investigative skills with a keen eye for detail.

• Excellent communication and negotiation skills.

• Ability to work both independently and as part of a collaborative team.

• Proficiency in managing caseloads efficiently while ensuring high service standards.

• A proactive approach to identifying process improvements and contributing to a culture of learning.

We are a team that values trust, transparency, and professionalism while delivering exceptional customer service in a human, approachable way. You’ll be part of a supportive and collaborative environment where your contributions make a real impact.

If you’re ready to take on this exciting challenge, apply now and be part of a company that is committed to excellence in claims management!